Answer TRUE or FALSE or fill-in-the-blank-space to test your knowledge in this topic:
- Each level of management has its own data needs, decision making responsibilities, and time horizons. True?
- At the strategic level, managers, supervisors, and workers need detailed data, in real-time or near real-time, and the ability to respond to what they learn from functional ISs. False?
- A standard operating procedure, or SOP, is a loosely defined and suggested procedure for completing a process or function, such as a quality control process or function. False?
- KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections. The analysis was done with data mining tools. False?
- In their effort to streamline HR processes and increase employee retention and productivity, companies are implementing Web-based Human Capital Management applications.
Chapter Assessment for Blog
Management Levels and Functional System
Source: Strategic Management models and diagrams, http://www.drawpack.com, Jan 18, 2011
2. What do you understand about the strategic, tactical and operational levels in the Management Levels Pyramid Diagrams (above)?
Strategic Management Level: Is the top of the scale, these are senior managers, such as CEO’s and division managers, who make decisions about long term goals a for the company and in what direction the company will go. These decisions are based on data provided to them through reports and manifests provided to them from the lower levels of management, a good example of this i the SWOT analysis.
Tactical Management Level: This is the middle ground and these types of managers make decisions primarily on tactics and business models for the short term. “Middle management sets goals for their departments or business units that are consistent with organizational goals set by senior management” (Turban, Volonino, & Wood, 2013, p.272).
Operational Management Level : The front-line, these are your department managers, supervisors and team members, they need data in real time and make decisions in real time as they are constantly interacting with processes going on around them.
Turban, E., Volonino, L., & Wood, G. (2013). Information Technology for Management: Advancing Sustainable, Profitable Business Growth. (9th ed.). USA: John Wiley & Sons.
3. What is fraud risk managment and what is the purpose of auditing?
Turban et al. defines Fraud risk management as “a system of policies and procedures to prevent and detect illegal acts committed by managers, employees, customers, or business partners against the company’s interests.”
The purpose of auditing is to have oversight of existing processes and gather a understanding of how these processes are being implemented in the work environment. This can then be used to redefine processes or better implement them, which can see huge financial gains for the business.
4. What are the advantages of using Web analytics (Google and Yahoo services) in the marketing of undergraduate IT courses available at a university?
Web analytics could be used to gather data about potential applicants and better attract the suitable candidates to apply for university courses. The use of people web data can be very useful to originations as it usually tells you allot about the user, especially there likes and dislikes. That is, if that say you looked at my web data you would see I do a lot of surfing on and around IT focussed areas meaning I am most likely interested in computer and IT, meaning I would probably want to do a degree in that.