The Future of IT

“In the next 20 years, which will have a greater impact on the world: our Information, or our Technology?”

I believe it will be our technology, the reason for this is because data that will become information requires technology to become useful. Without ever advancing technology information is useless, and as we create more information with current technology we need more useful ways to analyse and sort this information to be more useful. A current technological advance which I believe will be a true paradigm shift in how all computing is done is quantum computing. This technology is still in its infancy, but it could prove to revolutionise how we processes information thereby increasing how the usefulness of large scale information sets. These two go hand in hand, better information requires better technology and better technology requires better information.

Chapter 10 Enterprise Systems and Applications

Quiz Questions

Answer TRUE or FALSE or fill-in-the-blank-space to test your knowledge in this topic:

  1. Enterprise systems allow workers to access and analyze real-time information and transaction processes across the entire organization True?
  2. SCM is the software infrastructure that links an enterprise’s internal applications and supports its external business processes.    False?
  3. Organisations are implementing CRM systems to meet requirements of Border protection and other regulations for accurate record keeping.   False?
  4. CPFR is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.  True?
  5. A Service Level Agreement (SLA) is a legal written contract between a vendor or other service provider and the client wherein the service provider guarantees a minimal level of service.


ERP: Enterprise Resource Planning Integrate data silos to enable managers to really understand what is going on and provide data access, integrated business processes, and the IT platform needed tobecome and remain competitive

This provides Reduced IS development and maintenance costs , Enhanced IS performance and reliability , Extended life cycle of legacy systems , Reduced time to market of new IS features or applications


SCM: Supply Chain Management This can provide your business with more effective models to assist your supply chains to become more efficient. This is done through the use of automation and improved forecasting.
CPFR: Collaborative Planning, Forecasting, and Replenishment Is an extension of the SCM system model and can further improve efficiency in your supply chain.
CRM: Customer Relationship Management This a tool primarily used by marketing to assist in keeping your customer base happy. It will assist you in creating and defining marketing techniques to better improve efficiency in this sector by automating different system one has in place in the business.


Turban, E., Volonino, L., & Wood, G. (2013). Information Technology for Management: Advancing Sustainable, Profitable Business Growth. (9th ed.). USA: John Wiley & Sons.

SWOT Analysis of a new ICT service: Coles Katoomba

SWOT Analysis of Coles Katoomba Organisation:  Coles Katoomba Date: 17/05/2014
Coles’s Apps; is a system in place that allows employees to monitor stock, waste, markdowns, sales, ordering, sales and other reports, integration with mobile apps, email, rostering, sale forecasting, PDT support, mobile support(managers), easy ordering(automated ordering), ticketing, coles online.This system is in place across the business and is accessible in all stores, via there private intranet, and for store managers via mobile applications on android, iOs and windows. It is a replacement of SIM, which is currently being run in tangent to assist with re-training and integration. It has not been fully implemented and is currently being tested.

  • I has all the strengths of the previous system, plus:
  • Integration with other parts if the business; it doesn’t just control inventory but every aspect of the business will be integrated into this system, giving employees great scope.
  • Automation; this system is being integrated with ordering and will be able to adjust ordering quantities based on real-time data.
  • Availability; is available on mobile platforms for some users, and is a cloud based system taking advantage of SaaS (software as a service) which makes it available via the web browser. Also available to team members via cole apps online, were they can preform basic HR tasks.


  • Has a complex UI, and requires extensive training for staff.
  • Was very expensive.
  • Change from the old system has been very slow and confusing for users, as they are required sometimes to use cole apps and other systems to preform simple tasks, as portions of the new system have not been implemented.
  • Speed has been a real issue during this implementation stage.
  • Has made some roles in the company less, which has seen a cut to hours.

  • Provide competitive advantage
  • Provide a more accurate, efficient and automated system.



  • Due to this encouragement of BYOD for managers security vulnerabilities must be defined and fixed.
  • Risks of data being compromised as cloud providers are being used for the infrastructure of this new system.
Summary and Recommendations: This system will revolutionise how coles does business and will give coles a true market edge. Once fully implemented team members will be able to preform day to day tasks much faster and from one application, providing continuity and efficiency to their work flow.The system will require an incredible amount of retraining and a change of work practices. It has and will cost a lot of money. But once fully implemented will hopefully provide a much more unified and better system than its predecessor.The platform in which it has been written will allow for more new content to be implemented, seamlessly as the business grow and evolves.Short Term (Now): Continue implementation and training of users. Consider changes to UI to make more simple.Mid Term (next 12 months): Have system completely integrated and old system completely removed. User to be fully trained and using system to its full extent. Testing for security flaws.

Long Term (next 3 to 5 year): Consider adding more features and add-ons, allow more BYOD into the business by allowing non-managers access via there own devices.

Compare the SWOT Analysis results of the current ICT service (from Assessment Item 1) with the SWOT Analysis results of the new ICT service:

Here I have a big advantage as basically the recommendations from the previous SWOT analysis have been action-ed with this new system. This was done by accident as I did not know what the extent of this new system was going to be until a few weeks ago. When writing the previous report Coles apps simply did a few functions that SIM did only better, I was not to know that this system was intended to replace this system. The primary reason for me not knowing is that I am simply a team member working in fresh produce who uses the system, and I am not privy to this kind of information. This puts me in an interesting place, both as an end user and a theoretical enterprise architect. I have decided to break this part into to two parts, one from the end users perspective and the other from the enterprise architect perspective.

End User:

As a user of both systems I can say that both systems have their faults, yet coles apps is far superior. SIM was old clunky and constantly crashed and was not user friendly at all. Coles solves alot of SIM’s problems although it is still quite difficult to navigate, I believe this to be it is a new system and will take time to adjust to.

The training has not been very comprehensive and alot of my fellow users are still learning how to do every task. The training is being implemented via our managers who have only received one days training, and then have to reiterate what they learned. The problem is that these manager are not familiar with the system and are for the most part computer competent.

Overall I’m finding this new system is improving my work flow and making previously time intensive tasks running through SIM taking half the time. Other users though are finding it tough and palming of some of there duties to other team members.

Enterprise Architect:

As the EA, the project has been a great success for the company, it has unified alot of there it services into one system and the system will expand as coles does. The system being a cloud based service will also allow coles to possibly step away from proprietary OS providers (microsoft) and move to more affordable open source platforms (linux), which i believe will be a huge improvement. Although i do not actually think this will occur i hope it does.



Chapter 9 Functional Area and Compliance Systems

Quiz Questions

Answer TRUE or FALSE or fill-in-the-blank-space to test your knowledge in this topic:

  1. Each level of management has its own data needs, decision making responsibilities, and time horizons.    True?
  2. At the strategic level, managers, supervisors, and workers need detailed data, in real-time or near real-time, and the ability to respond to what they learn from functional ISs.    False?
  3. A standard operating procedure, or SOP, is a loosely defined and suggested procedure for completing a process or function, such as a quality control process or function.  False?
  4. KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections. The analysis was done with data mining tools. False?
  5. In their effort to streamline HR processes and increase employee retention and productivity, companies are implementing Web-based Human Capital Management  applications.

Chapter Assessment for Blog

Management Levels and Functional System

Source: Strategic Management models and diagrams,, Jan 18, 2011

2. What do you understand about the strategic, tactical and operational levels in the Management Levels Pyramid Diagrams (above)?

Strategic Management Level: Is the top of the scale, these are senior managers, such as CEO’s and division managers, who make decisions about long term goals a for the company and in what direction the company will go. These decisions are based on data provided to them through reports and manifests provided to them from the lower levels of management, a good example of this i the SWOT analysis.

Tactical Management Level: This is the middle ground and these types of managers make decisions primarily on tactics and business models for the short term. “Middle management sets goals for their departments or business units that are consistent with organizational goals set by senior management”  (Turban, Volonino, & Wood, 2013, p.272).

Operational Management Level : The front-line, these are your department managers, supervisors and team members, they need data in real time and make decisions in real time as they are constantly interacting with processes going on around them.

Turban, E., Volonino, L., & Wood, G. (2013). Information Technology for Management: Advancing Sustainable, Profitable Business Growth. (9th ed.). USA: John Wiley & Sons.

3. What is fraud risk managment and what is the purpose of auditing?

Turban et al. defines Fraud risk management as “a system of policies and procedures to prevent and detect illegal acts committed by managers, employees, customers, or business partners against the company’s interests.”

The purpose of auditing is to have oversight of existing processes and gather a understanding of how these processes are being implemented in the work environment. This can then be used to redefine processes or better implement them, which can see huge financial gains for the business.

4. What are the advantages of using Web analytics (Google and Yahoo services) in the marketing of undergraduate IT courses available at a university?

Web analytics could be used to gather data about potential applicants and better attract the suitable candidates to apply for university courses. The use of people web data can be very useful to originations as it usually tells you allot about the user, especially there likes and dislikes. That is, if that say you looked at my web data you would see I do a lot of surfing on and around IT focussed areas meaning I am most likely interested in computer and IT, meaning I would probably want to do a degree in that.


Chapter 8 Web 2.0 and Social Media

Quiz Questions

Answer TRUE or FALSE or fill-in-the-blank-space to test your knowledge in this topic:

  1. Motivated consumers, using the tools of social media, have the power to spread viral messages that can severely damage a company’s brand image, but that cannot cause significant financial consequences.      False?
  2. While the applications that are labeled as Web 2.0 may simply be an extension of earlier advances, it is the change in user behavior that matters most to businesses around the world.    True?
  3. Social networking sites are different from the broader category of online communities in that they rarely allow individuals to control who can access information they post to the site.
  4. Social network analysis (SNA) is the mapping and measuring of relationships and flows between people, groups, organizations, computers, or other information or knowledge processing entities.   True?
  5. Crowdsourcing is a model of problem solving and idea generation that marshals the collective talents of a large group of people.

Chapter Assessment for Blog

1. Online Communities provide data through Crowdsourcing. Crowdsourced ideas, information, opinions and analyses provides enterprise data that is a source for innovation, product improvement and identification of market opportunities. How can crowdsourcing offer new perspectives, opinions and build engagement? Can you think of an example where it can help with business functions e.g. help with digital marketing?

Crowd-sourced ideas are usually obtained via a website or Software As A Service platform, from people interested in certain ideas, products, services or anything really. These types of communities can than engage in free thinking and idea progression as there are usually involves people from different perspectives, giving companies, organisations and individuals a fresh pair of eyes on ideas or innovations they are currently stuck and outsourcing them to these online communities. The advantage is that a. you have a worldwide community and b. can be very cost effective, as these services are usually voluntary. A perfect example of this type of community is the stackexchange community, which is a large network of different groups, all with there own speciality which allows user to post questions about a specific problem their having and recieve informed answers. One great thing about this platform is that users can up vote both questions and answers giving user the best answers for a specific quest and suggest the best questions people have asked about specific topics.

Explain the role of social media metrics and make a list of social media strategies that a company might use. What kind of information could they collect to measure the effectiveness of social media?

Social metrics is the study of the impacted that social media campaigns are having, these are quantitative measures, meaning they are statistical in nature and give companies and organisations real data about the scope of a particular campaign that a company has done.

There are many pieces of data that can be used to improve a companies understanding of how a campaign has been recieved. These include;

  • Number of visitors to a website or web service
  • Referral sources for website traffic, or where the traffic originated
  • Number of participants in a network, such as followers, friends, fans, members
  • Amount of time a participant spends engaging with a social network or website
  • Frequency of engagement, or how often people interact with a brand, product or company
  • Positive or negative nature of communication involving a brand, product or company; sometimes called sentiment analysis
  • Volume of comments of posts mentioning a particular service or company name
  • Number of messages sent about a particular brand or service
  • Interaction rate, or the percentage of total users of a service or social network who actively engage with it.

Source (“”)

There are many different social media strategies companies can use to improve how their campigns are preceived and absorbed by there audience.

  1. Audience Targeting: apply your campaigns to specific audience types, this can be done by using meta data that is related to your product or service you are providing. Take for example a product like a running shoe, and you know the that your market is usually between the ages of 18-24 and is male and lives in specific demographic areas, this data can be applied to your campaign and be targeted to these specific types of people.
  2. Networking: creating groups of individuals that promote your product and support it.
  3. Incentives: provide incentives to users who promote your campaign.



Chapter 7 Mobile Technologies and Commerce

Quiz Questions

Answer TRUE or FALSE or fill-in-the-blank-space to test your knowledge in this topic:

  1. Companies need to develop Web sites and apps specifically for mobile OSs because consumers expect to access Web sites from their smartphones and other devices and are frustrated by companies that do not support their devices.      True?
  2. As interest in mobile commerce grows, there is a greater demand for innovative payment systems that make transactions from smartphones and other mobile devices convenient, safe, and secure.   True?
  3. Location-based commerce (l-commerce) refers to the delivery of advertisements, products, or services to customers whose locations can be identified at a given time. L-commerce is beneficial to both consumers and businesses.   True?
  4. Greater adoption of mobile apps will change the way that organizations deal with both internal and external customer service and support. Therefore, most organizations have developed plans for mobile customer service and support for competitive advantage.  False?
  5. The iOS, Android and Palm operating systems are all based on modifications of the Unix/Linux OS.

Chapter Assessment for Blog

1. Describe how Near Field Communications (NFC) works.

NFC is a set of standards that are being implemented on mobile devices, especially smart phone to send and receive radio communications by touching or having them really close together. An application of this technology are con-tactless transactions. “NFC standards cover communications protocols and data exchange formats, and are based on existing radio-frequency identification (RFID) standards.”. PayPass and PayWave use very similar technology using the RFID protocol to communicate over the air, “Contactless payment systems are credit cards and debit cardskey fobssmartcards or other devices that use radio-frequency identification for making secure payments. The embedded chip and antenna enable consumers to wave their card or fob over a reader at the point of sale.”, The card contains a unique identifier which is associated with the card holders account, this is activated by the EFTPOS terminal and the banking system behind the EFTPOS makes the correct connection to the account and transfers money yo the merchant.


Wikipedia, (2014). Near field communication. [online] Available at: [Accessed 26 May. 2014].

QR (Quick Response) codes are being used on signs to to reveal more information about a tourist attraction for travellers. Explain how QR codes work and investigate the use of QR codes by following these steps:

  1. a. The website I have chosen is currently one of my favourite,; allows you to manage all of your aliases online and browse the list of cool aliases submitted by others. From there you can run a single command to copy your aliases back into your profile should you require them. Public aliases cannot be edited once they’ve been created for security.b. Here is the QR code for the URL:

    c. This technology could potentially be incredibly useful in the workplace and more. For example with inventory systems or even on the back on every piece of hardware that an organisation has linking the user to a website that contains information about the individual piece of hardware. Also with respect to training, certain items with in organisation such as a scissor lift, could have a QR code on it to assist people in proper use of the item and the proper safety measures that are required to run the item.